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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is click the Help button, which is present on each and every page. A context menu will appear. It offers exhaustive info about all the operations that you can perform on the page in question. Each pop-up menu shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide selection of video tutorials describing how to use our web hosting Control Panel. They're shot for those of you who want to see how things are getting done rather than only reading articles. Thus, anyone can swiftly get to know our hosting Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the solution you searching for, take a glance at our comprehensive Frequently Asked Questions database, which comprises questions asked by real users and offers practical solutions. We periodically "revamp" our Frequently Asked Questions section with new entries in an attempt to embrace all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you need in the FAQ section either, we have a great team of tech support engineers available 24x7 and eager to assist you with any issue. Each support ticket you submit will be responded to in less than 1 hour (the average response time is about 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 288079

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com